Best Practices for Cancelling a Show

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A show cancellation can be a box office manager's worst nightmare. Whether from artist illness or inclement weather, it can create numerous customer service issues that can easily throw your ticketing operations into a panic. There are refunds to issue, emails to be drafted, angry phone calls to receive, and so many unexpected issues to deal with on top of everything else. And when a show needs to be rescheduled, there's even more to do! It doesn't have to be that way. Watch our webinar on best practices for canceling or rescheduling a show, presented by accesso ShoWare Director of Client Success Joe Wettstead and Client Services Manager Mikala Thompson.

In this webinar, you will learn:

  • How to create a plan for cancellations and postponements.
  • Tips for communicating with customers in different scenarios.
  • How to utilize features within the accesso ShoWare solution to manage communications, issue credits, modify orders and make this process as easy as possible!